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Problem with Amilo XA 1526: Don't Start

All kinds of problems or malfunctions without known reason. Also general problems with the notebook as a whole.

Re: Problem with Amilo XA 1526: Don't Start

Postby AdB » Mon Sep 07, 2009 9:12 pm

Hi,
the startup problem is a known issue. Fujitsu gives you extra guarentee for it.
I just called Fujitsu Holland because of my startup issue with my XA 1526. No problem: my laptop will be picked up and serviced.
see: http://support.ts.fujitsu.com/Amilo_Graphic.asp?LNG=COM
AdB
 
Posts: 2
Joined: Mon Sep 07, 2009 9:08 pm

Re: Problem with Amilo XA 1526: Don't Start

Postby pandorange » Tue Oct 06, 2009 4:04 pm

Just after my previous post, I returned to square one. :shock:
Amilo died on me again :cry:
Still wanted to salvage my screen :roll: , yet knew that without the needed knowledge it would lead to converting my server into an expensive toaster.
I chose the other option of contacting a very efficient customer service. :|
After the call, they rapidly sent me an e-mail that had all the information to send the amilo, free of charge, in for repair.
I sent the amilo in for repair and it was returned to me within a couple of days (NOT WEEKS!!! DAYS!) Good service is rare :wink: . On the same day I got my laptop back, I changed a car battery, some Peugeot garages wanted to charge me 12€ to get the 4 digit pin needed to get the car stereo to work. Moving around, I found one branch that did it for free, it took less than a minute to get the code. (12€ a minute?)
There is good service and bad service in this world, in my books (of being a bad customer) I can't say anything other than Fujistu provide an excellent Customer service.
They fixed the computer, replaced a screw I lost from taking the laptop apart a dozen times, cleaned it and returned it almost before I even sent it?
I hadn't checked this forum since my last post, so couldn't tell Lela that her problem is more than likely the same recurring one in this stream, contact Customer service.
I Didn't know where else to thank Fujitsu, my apologies for having been rude.
Thank you, thank you, thank you!!!!
pandorange
 
Posts: 8
Joined: Tue May 19, 2009 1:45 am
Location: F. U.K. (France United Kingdom)

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