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No sound! / Amilo Xa 2528

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No sound! / Amilo Xa 2528

Postby Qwemliis » Mon Jun 06, 2011 6:02 pm

Hi, I have a laptop Amilo Xa 2528 from Fujitsu Siemens and the sound simply wont work.

Windows Vista Home Premium x32
Realtek HD Audio

-Device Manager detects both the soundcard and the modem (that share the same bus). One device shows up under Sound and audio which is the Realtek High Definition Audio Device.
-There are two devices which is marked as Unknown. That makes me worried. I wonder what that is. A laptop should not have unknown devices.
-If i plug in my headphones the Realtek Audio Manager directly responds with a pop up windows informing me that I've just plugged in my headphones. It seems therefore that the soundcard is physically intact.
-Once upon a time the original Vista installation crashed. After that the restore CDs were used and then the soundcard is simply dead.

What I've done so far
- I've searched and read through this forum and applied tips avalaible here.
- I have installed the NVidia chipset drivers, the latest Realtek drivers both from their homepage and from the Fujitsu Siemes updater program, I've uninstalled and reinstalled the device.
- I havent updated BIOS but it shouldnt be necesary because the audio device has worked properly with the current BIOS.
- I have tried this with no effect and no problems reported:

The sound is simply dead. Any thoughts?
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Re: No sound! / Amilo Xa 2528

Postby Carlos » Wed Jun 22, 2011 9:41 pm

Hey have you tried the System Diagnostics & the DeskUpdate apps that came on your original disks?
maybe it helps determinate the issue, otherwise, deep surgery would be required (change sound board)
good luck

Edit 07/13/2011- There is out a new driver to solve issues on _x64 OS:
Realtek High Definition Drivers Win7 R2.62
(can't upload it here it weights 90109kb...)
hope it helps
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