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ERROR_INSTALL_PACKAGE_OPEN_FAILED 1619

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ERROR_INSTALL_PACKAGE_OPEN_FAILED 1619

Postby `SavageR » Sat Dec 02, 2006 9:18 pm

While i am installing Nero 7 this error (ERROR_INSTALL_PACKAGE_
OPEN_FAILED 1619) occurs. I think it's about windows installer but it only happens in my Amilo Pro V2045 notebook. I have installed my windows xp pro to another computer and nothing happened like that.I couldn't find a solution. Can you help me ?

And i have already installed (windows installer 3.1 KB893803)...
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Postby aspettl » Sun Dec 03, 2006 12:43 am

You could activate verbose logging to get a better explanation.
See http://en.wikipedia.org/wiki/Microsoft_ ... ic_logging for how to do this.

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Aaron
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Postby `SavageR » Sun Dec 03, 2006 9:03 am

Here it is....
This occured in normal mode...
:idea:
=== Verbose logging started: 03.12.2006 11:01:57 Build type: SHIP UNICODE 3.01.4000.2435 Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (C0:A0) [11:01:57:171]: Resetting cached policy values
MSI (c) (C0:A0) [11:01:57:171]: Machine policy value 'Debug' is 0
MSI (c) (C0:A0) [11:01:57:171]: ******* RunEngine:
******* Product: C:\DOCUME~1`SavageR\LOCALS~1\Temp\NeroDemo11560\Nero.msi
******* Action:
******* CommandLine: **********
MSI (c) (C0:A0) [11:01:57:171]: Note: 1: 2203 2: C:\DOCUME~1`SavageR\LOCALS~1\Temp\NeroDemo11560\Nero.msi 3: -2147287037
MSI (c) (C0:A0) [11:01:57:187]: MainEngineThread is returning 3
=== Verbose logging stopped: 03.12.2006 11:01:57 ===
Last edited by `SavageR on Sun Dec 03, 2006 4:08 pm, edited 1 time in total.
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Postby `SavageR » Sun Dec 03, 2006 9:15 am

Here is another one... I can not install java too...

=== Verbose logging started: 03.12.2006 11:14:17 Build type: SHIP UNICODE 3.01.4000.2435 Calling process: C:\WINDOWS\system32\MSIEXEC.EXE ===
MSI (c) (78:9C) [11:14:17:125]: Resetting cached policy values
MSI (c) (78:9C) [11:14:17:125]: Machine policy value 'Debug' is 0
MSI (c) (78:9C) [11:14:17:125]: ******* RunEngine:
******* Product: C:\Documents and Settings`SavageR\Local Settings\Application Data\{3248F0A6-6813-11D6-A77B-00B0D0150060}\J2SE Runtime Environment 5.0 Update 6.msi
******* Action:
******* CommandLine: **********
MSI (c) (78:9C) [11:14:17:125]: Note: 1: 2203 2: C:\Documents and Settings`SavageR\Local Settings\Application Data\{3248F0A6-6813-11D6-A77B-00B0D0150060}\J2SE Runtime Environment 5.0 Update 6.msi 3: -2147287037
MSI (c) (78:9C) [11:14:17:125]: MainEngineThread is returning 3
=== Verbose logging stopped: 03.12.2006 11:14:17 ===
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Postby Borkar » Sun Dec 03, 2006 9:36 am

are you logged on as administrator?
You may also go to the event viewer and see whether there are error logs in it.

Regards
Borkar
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Postby `SavageR » Sun Dec 03, 2006 9:50 am

Borkar wrote:are you logged on as administrator?
You may also go to the event viewer and see whether there are error logs in it.

Yes i logged on as administrator. As always i have.. But where is the event viewer i couldn't find it ? because my windows xp is turkish version...

Regards
Borkar
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Postby `SavageR » Sun Dec 03, 2006 10:11 am

i have found the event viewer. But there is nothing concern with nero installation failed or java...
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Postby `SavageR » Sun Dec 03, 2006 10:23 am

I have opened xp in safe mode with network support as administrator and here is the error log in temp folder. :idea: :idea:

=== Verbose logging started: 03.12.2006 12:19:49 Build type: SHIP UNICODE 3.01.4000.2435 Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (44:CC) [12:19:49:984]: Resetting cached policy values
MSI (c) (44:CC) [12:19:49:984]: Machine policy value 'Debug' is 0
MSI (c) (44:CC) [12:19:49:984]: ******* RunEngine:
******* Product: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\NeroDemo11560\Nero.msi
******* Action:
******* CommandLine: **********
MSI (c) (44:CC) [12:19:50:062]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (44:C8) [12:19:50:062]: Font created. Charset: Req=0, Ret=0, Font: Req=, Ret=Arial

MSI (c) (44:C8) [12:19:50:062]: Font created. Charset: Req=0, Ret=0, Font: Req=, Ret=Arial

MSI (c) (44:CC) [12:19:50:187]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\NeroDemo11560\Nero.msi' against software restriction policyMSI (c) (44:CC) [12:19:50:187]: Note: 1: 2262 2: DigitalSignature 3: -2147287038
MSI (c) (44:CC) [12:19:50:187]: SOFTWARE RESTRICTION POLICY: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\NeroDemo11560\Nero.msi is not digitally signed
MSI (c) (44:CC) [12:19:50:187]: SOFTWARE RESTRICTION POLICY: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\NeroDemo11560\Nero.msi is permitted to run at the 'unrestricted' authorization level.
MSI (c) (44:CC) [12:19:50:234]: Failed to connect to server. Error: 0x8007043C

MSI (c) (44:CC) [12:19:50:250]: MainEngineThread is returning 1601
=== Verbose logging stopped: 03.12.2006 12:19:50 ===
Last edited by `SavageR on Sun Dec 03, 2006 4:16 pm, edited 2 times in total.
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Postby `SavageR » Sun Dec 03, 2006 10:28 am

And here is the event viewer -> application
This is in turkish but i hope you can understand from the error code...

Olay Türü: Uyarı
Olay Kaynağı: MsiInstaller
Olay Kategorisi: Yok
Olay Kimliği: 1015
Tarih: 03.12.2006
Saat: 12:24:46
Kullanıcı: SAVAGER\Administrator
Bilgisayar: SAVAGER
Açıklama:
Sunucuya bağlanamadı. Hata: 0x8007043C

Ek bilgi için http://go.microsoft.com/fwlink/events.asp adresindeki Yardım ve Destek Merkezi'ne bakın.
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Postby aspettl » Sun Dec 03, 2006 11:49 am

`SavageR wrote:MSI (c) (C0:A0) [11:01:57:171]: Note: 1: 2203 2: C:\DOCUME~1`SavageR\LOCALS~1\Temp\NeroDemo11560\Nero.msi 3: -2147287037

That's our problem. But I don't know what this error code means...

`SavageR wrote:MSI (c) (44:CC) [12:19:50:234]: Failed to connect to server. Error: 0x8007043C

Is there an internet connection?

Regards
Aaron
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Postby `SavageR » Sun Dec 03, 2006 12:08 pm

aspettl wrote:
`SavageR wrote:MSI (c) (C0:A0) [11:01:57:171]: Note: 1: 2203 2: C:\DOCUME~1`SavageR\LOCALS~1\Temp\NeroDemo11560\Nero.msi 3: -2147287037

That's our problem. But I don't know what this error code means...

`SavageR wrote:MSI (c) (44:CC) [12:19:50:234]: Failed to connect to server. Error: 0x8007043C

Is there an internet connection?


Yes. I have an A-DSL. Is it involved with internet connection ?
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Postby aspettl » Sun Dec 03, 2006 3:57 pm

Maybe - at least in safe mode there was this error concerning Internet...
I think in safe mode you didn't have a connection, so this error occured. The main problem (my first quote) is imho something different. But I don't know how to solve it.

Regards
Aaron
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Postby `SavageR » Sun Dec 03, 2006 4:07 pm

I have searched in windows support website and i think it's about privacy policy but i don't have any idea about how could i fix it.
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Postby Borkar » Sun Dec 03, 2006 9:08 pm

have you installed windows on your own? Have you changed anything?

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Postby `SavageR » Sun Dec 03, 2006 9:13 pm

Yes i have installed windows on my own. Why did you ask that ? And i did not changed anything! I have installed windows then i try this nero.exe it didn't worked. Then i have get all of the updates of windows then try to install again but it didn't work again... And also i have tried to install another windows xp pro and i have installed it with AHCI disabled from bios method. But whatever windows installed in this error occurs... i'll install windows 98 :) and i'll see that nero.exe and the other exe will work or not...
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